CONTACT US

Feel free to reach out with any questions you may have.
We usually respond within 24 hours (Monday to Saturday)

Email: service@kelastory.com

Registration Number: +852 68899761

Room 1906, 19th Floor, Huida Building, 3 On Yiu Street, Shatin, New Territories, Hong Kong

(this is not a returning address)

(Note: This address is only the company address, not the return address. If you need to return or exchange the products, please refer to Return & Refund)

If you have any questions about your receipt, your tracking number, please make sure 2-5 days have passed after you placed your order as that is the general processing time.

If you have any questions about exchanging items, please provide an order number and send us a message.

Thank you